Hi I'm Maia, a design researcher focused on UX and service design.
I currently lead foundational and evaluative studies at Blink to guide digital product and service strategy for our clients. I've held UX research and design positions at Fjord, Connected Lab, and Bridgeable, leading user research with major brands in consumer electronics, social media, and finance. I spent two years teaching design, and ten years as a facilitator building collaboration in teams. I hold a Masters of Design from Emily Carr University, where I explored design's role in transforming fashion retail to be more sustainable.